Utility FAQ's
Which utilities do I need to sign up for?
How soon do I need to get the utilities put into my name?
You are responsible for starting service with the utility companies either on or just before your move-in date.
What if the utility companies are unable to locate my new address?
If a utility company is unable to locate your new address, call our office and we can get you the information you need so that they can locate the property.
Some of my utilities are billed directly by D & G – how does that work?
Your Deposit Receipt and Rental Agreement will both state whether your utilities are to be placed in your name, or billed by D & G or the property owner.
Will the utility companies require a deposit?
It is possible that some utility companies may require a deposit. Please contact them directly for further information.
When is trash pick-up day?
When signing your rental agreement, you will receive a Welcome Packet, which includes a Tenant Guidebook that contains helpful information about utilities, including the trash pick-up day for your area. If you have any questions about trash pick-up, you can contact the trash removal company directly. Their contact information is listed on the HELPFUL PHONE NUMBERS.
Does my rental have recycling service?
Yes! We are very much pro-recycling, and so most of our rentals have recycling available. Please refer to your Welcome Packet for more information.
What if I don’t put the utilities in my name before I move in?
Failure to put utilities in your name will result in additional fees charged by D & G for contacting and billing tenant. Cost will depend on the time processing. Tenants will not have hot water, heat, or electricity if they do not call the utility companies to turn on the specified utilities tenants are responsible for.
See What People Are Saying About Us
Thank you so much for taking the time to leave us this review. We’re very glad to hear that you were satisfied with how the plumbing issue was addressed and with the contractors’ work.
Regarding the electrical outlet, our records show that we reached out on January 12, 2026 to schedule that repair, but we haven’t yet received a response. Please feel free to send us a private message with your availability so we can promptly take care of this for you.
Thank you again for your feedback.
Jill DeProto, Broker
Our application system is operated through a third-party software provider, and some fields—such as Social Security numbers and ID—are optional. We understand not everyone is comfortable providing that information before viewing a property, which is why we do not require it at the initial stage. The purpose of completing the application in advance is simply to confirm who will be viewing the property, ensure the property is a good fit for the applicant, and help streamline the process should you decide to move forward. This step has proven helpful and efficient for many applicants, especially in a competitive rental market.
We also understand that the software malfunction you experienced was frustrating. Unfortunately, we do not control the functionality of the third-party platform, but we have passed along similar issues in the past to help improve their service.
Our Office Administrator did speak with you and explained our policies. At no point did we decide that you were “not worth showing” the property to. We take pride in being responsive and professional, and we work very hard to manage our properties and show them to qualified applicants. The suggestions that we are lazy or operating a scam are simply not accurate. We have been a family-run business in Sonoma County for decades and maintain many long-term relationships with owners, tenants, and community partners.
We respect your decision not to proceed with the application, and we genuinely wish you the best in your housing search. If you have further questions or concerns, we are always happy to discuss them directly.
Jill DeProto, Broker #01173800
D & G Equity Management
Jill DeProto, Broker #01173800
We wish you all the best moving forward and sincerely appreciate your recommendation. Thank you for being part of the D&G community!
Warm regards,
Jill DeProto & the D&G Equity Management Team
At D & G Equity Management, we are deeply committed to fair and unbiased housing practices, and we strictly adhere to all fair housing laws. We evaluate all applications based on consistent, objective criteria, which include financial qualifications and rental history, for all prospective tenants.
While we cannot discuss the specifics of any application publicly due to privacy concerns, we want to assure all our clients that we never discriminate based on age, disability, or any other protected characteristic. We have a diverse clientele, and our policy is to treat everyone with respect and fairness throughout the rental process.
We wish you the very best in your housing search.
Sincerely,
The Management Team at D & G Equity Management
Jill DeProto, Broker #01173800
Jill DeProto, Broker #01173800
D & G Equity Management
Our apologies for your frustration however, we keep detail logs of all calls and in person office visits , and we don't show or have any knowledge of your name or correspondence anywhere in our database so please express your concerns directly to me by phoning my office, 707-869-0808 ext #107.
Much appreciated!
Jill DeProto, Broker #01173800
D & G Equity Management
jill@dandgequity.com
Jill DeProto, Broker #01173800
D & G Equity Management
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Phone
Fax
Broker License Information
Michael DeProto, Corporate Broker # 01920878 and Broker #00661609
Street Address
D & G Equity Management
14080 Mill Street
Guerneville, CA 95446
Mailing Address
D & G Equity Management
P.O. Box 418
Guerneville, CA 95446
Agent Licensee:
Pete Gilmore Agent Licensee: 02235153












